Querys and issues management process

  •  

    Querys and issues management process

    For query/issue in Sandbox or Production environment, please, follow the next process to obtain a ticket:

     Send email to the correct support team:

     Email subject with the format:

    [TPP || ASPSP] Email subject

     Attach to the email the Excel sheet “PSD2 - Template for query and issue in production environment v1.0.0.xlsx” properly filled with the required information for their resolution.

     

    Template for query/issue notification